How to Talk the Language of your Customers

How many times has this happened to you? You are talking with someone (a potential customer) and you come to a point where you question yourself whether or not they are really following you, or if they are onboard with whatever it is you are saying? Then you understand exactly the importance of talking the customers’ language. … More How to Talk the Language of your Customers

Delivering BAD NEWS

The ability to communicate effectively and in such a way that the other person gets on board with you, is the difference maker between successful people and those who believe that they are just unlucky. Communicating with a customer happens at multiple levels of the marketing and sales process, and includes both delivering good and bad news. … More Delivering BAD NEWS